Privacy Policy
Privacy Policy
Last updated: March 2026
Responsible for data processing on this website:
Lukas Fabian Jenet – Crittex
Schwedelbacher Straße 11
67686 Mackenbach, Germany
Email: crittex.mail@gmail.com
1. General Information
The protection of your personal data is important to us.
We process personal data exclusively in accordance with the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).
Your data is collected and processed only to the extent necessary for providing our website, processing your orders, and communicating with you.
2. Collection and Use of Personal Data
We collect personal data when:
● you place an order via Crittex.eu,
● you contact us by email, message, or via an inquiry form (e.g. Telegram),
● or you voluntarily provide information for custom-made products or contracts.
The following data may be collected and processed:
● Name, address, and contact details (email, phone number)
● Billing and shipping address
● Payment data (depending on the selected payment method)
● Design preferences, sketches, or notes for individual projects
● Size information and images, if stored in the user profile or otherwise provided
Your data will only be used for the purposes stated in this policy.
3. Purpose of Processing
We use your data for:
● order processing and delivery,
● payment processing and invoicing,
● communication regarding custom-made products,
● compliance with legal and tax obligations.
Your data will not be shared with third parties unless:
this is necessary to fulfill your order (e.g. shipping providers, payment processors)
or there is a legal obligation to do so.
4. Payment and Shipping Service Providers
We work with external service providers to process payments and deliveries:
Payment providers: PayPal, Klarna, or credit card companies.
Shipping providers: DHL (GoGreen) or equivalent providers.
These companies receive only the information necessary to provide their respective services.
5. Protection Against Misuse (Cloudflare Turnstile)
To protect the platform against automated access, spam, and misuse, we use Cloudflare Turnstile, a security service provided by:
Cloudflare, Inc.
101 Townsend St, San Francisco, CA 94107, USA
Cloudflare Turnstile verifies whether a request originates from a human user. Technical information may be processed, including:
- IP address (shortened or risk-based),
- browser and device information,
- time and context of the request.
Processing is carried out solely for ensuring platform integrity and security.
Legal basis: Art. 6 para. 1 lit. f GDPR (legitimate interest in preventing misuse and attacks).
Cloudflare acts as a data processor.
Data transfer to third countries (USA) cannot be excluded. Such transfers are based on appropriate safeguards pursuant to Art. 44 et seq. GDPR, in particular the conclusion of EU Standard Contractual Clauses.
Further information: https://www.cloudflare.com/privacypolicy/
6. Use of Telegram Messenger
For custom-made products and communication, we use Telegram Messenger, a service provided by Telegram FZ-LLC.
Data entered via these forms is transmitted securely and used exclusively to process the individual request.
Telegram FZ-LLC may process data in accordance with its own privacy policy:
7. Cookies and Server Log Files
Crittex.eu does not use tracking cookies or analytics tools.
When accessing the website, certain technical data is automatically collected by the web server (e.g. IP address, browser type, date and time of access).
This data is used solely for technical operation and security purposes and cannot be assigned to individual users.
Age Verification (Technically Necessary Cookie)
To protect minors, we use a technically necessary cookie that stores whether users have confirmed their age (e.g. “18 years or older”).
This cookie serves exclusively to prevent repeated display of the age verification. It does not contain personal data and is not used for analytics, tracking, or marketing purposes.
8. Data Retention
Personal data is stored only as long as necessary to fulfill contractual or legal obligations.
Invoice and tax data must be retained for up to 10 years in accordance with German tax law (§ 147 AO).
After expiration of the retention period or if the purpose no longer applies, data will be securely deleted.
9. Product Availability Notification
On our website, users may register on the product page with their email address to receive a notification once an out-of-stock product becomes available again.
Within this function, we process the email address provided by the user as well as the information regarding which product the notification is requested for.
Processing is carried out exclusively for the purpose of sending a one-time notification about the availability of the respective product.
Legal basis: Art. 6 para. 1 lit. a GDPR (consent).
The email address will be stored until:
- the notification has been sent, or
- the data subject withdraws their consent.
Data will not be shared with third parties unless necessary for technical processing (e.g. hosting or email service provider).
Data subjects have the right to withdraw their consent at any time with future effect.
10. Your Rights
Under the GDPR, you have the following rights:
Right of access (Art. 15 GDPR)
Right to rectification (Art. 16 GDPR)
Right to erasure (Art. 17 GDPR)
Right to restriction of processing (Art. 18 GDPR)
Right to data portability (Art. 20 GDPR)
Right to object (Art. 21 GDPR)
If you believe your data is being processed unlawfully, you may lodge a complaint with your local data protection authority.
11. Data Security
We implement appropriate technical and organizational measures to protect your data against unauthorized access, loss, or misuse.
All communication and data transmission on Crittex.eu is encrypted (SSL/TLS).
12. Changes to this Privacy Policy
We reserve the right to amend this privacy policy to comply with legal requirements or to reflect changes in our services.
The current version is available at: https://crittex.eu/de/Rechliches/Datenschutz/
Contact for data protection inquiries:
If you have questions regarding the processing of your data, please contact:
Email: crittex.mail@gmail.com